Credit Controller

Credit Controller
Manchester, Trafford Park
£24,000 - £26,000 + bonus

At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.

We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.

A typical day:

• Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures
• Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer.
• Work towards targets for cash collection to reduce outstanding debt exposure to the group.
• Identify issues preventing payment to terms and ensure actions are in place to resolve. This will involve speaking to HSS depots and other HSS departments.
• Build strong relationships with customers and internal colleagues to ensure excellent customer service.
• Reviewing customer accounts that are on stop due to unpaid invoices and/or breached credit limit and determining the appropriate decision that is in the best interests of HSS ProService Marketplace.
• Recommending accounts to be referred for a legal collection process.
• Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.

What you'll bring:

• Proven experience in a credit control or accounts receivable role
• Excellent communication and stakeholder management skills
• Comfortable in a fast-paced, professional services environment
• Proactive, solutions-focused, and results-driven
• Strong Microsoft Excel skills
• Experience with continuous improvement initiatives is a plus
• Confident presenting information and attending meetings

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• 25 days holiday plus bank holidays
• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working - we appreciate you do your best work in different environments
• Head office free onsite gym
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at ProCareers@hss.com and one of our team will be happy to help.