HSS ProService Marketplace has been featured in NODE, with Chief Technology Officer Daniele Turi sharing how the business is taking a disciplined approach to using AI within its operational platform.
The article explores how HSS ProService is already running AI-powered workflows in live operations, using large language models to turn unstructured information, such as customer and supplier emails, into structured data that can be processed by the platform.
Rather than allowing AI to make critical decisions independently, HSS combines AI with clearly defined workflows, deterministic systems and human oversight to maintain accuracy, accountability and control.
The feature highlights how this approach enables HSS ProService to automate routine processes while ensuring higher-consequence decisions remain with people, creating a practical and auditable model for introducing AI into complex business operations.
